Payment – FAQ

Payment Security

Our website provides a safe and secured environment for your shopping experience by using Secure Socket Layer (SSL) data encrytion. We have an SSL digital certificate that authenticates our website’s identity and encrypts/protects your information sent to our website. A padlock symbol and the “https” prefix in front of the URL address in your web browser show that you are secured with the SSL technology in our website.

Our site is also tested on a daily basis with to acquire the TrustedSite / McAfee Secure certification.

Payment Methods

Payment can be done by the following methods:

  1. Credit Card (Visa, Master, AMEX, etc) with 3DS authentication
  2. PayPal
  3. Apple Pay
  4. Alipay
  5. Bank Transfer

For PayPal Express Checkout payment, sometimes buyers may encounter errors saying “Billing Address is a required field”. It is caused by the missing address information in your PayPal account. You can solve it by filling in your default shipping address in your PayPal account. You can also try to skip the PayPal Express Checkout method and click “Proceed to Checkout” to continue to purchase with a normal PayPal checkout.

My Credit / Debit Card is not accepted. Why?

Some buyers may find that your Credit Card or PayPal payments are not accepeted. It may be caused by the Transaction Security of your Credit Cards or the Maximum Transaction Limit of their PayPal Account.

It is advised that you can contact your bank or PayPal to unlock the limit. This limit can vary based on their account history, type and location. Typically, a verified PayPal account can pay up to USD$10,000 in a single transaction.

Is my Credit Card information safe?

Your payment information will be handled under the SSL (Secure Socket Layer) encrypted environment to make sure the information to be transmitted securely.


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